It’s not quite as infamous as the chicken or the egg, but a compelling question nonetheless for marketing folk. Should your company use an in-house marketing department or advertising agency to reach its goals?
For a lot of businesses, the answer is both.
Why agencies bring your “A” game:
The outside perspective. When people look at the product through the eyes of the company, they don’t always see it through the eyes of the consumer. That’s where an agency comes in. Their job is to represent your customer with an outside perspective and objective voice.
The quality. Not all agencies produce the same quality of work. But a good one knows how to knock a piece out of the park. When it comes to web, broadcast or anything else we call “Tier 1” advertising (that solely communicates the feel of a brand and emotional connection behind it), you want the quality a great agency can provide.
The collective experience. With an in-house marketing department, your experience is limited to your team. In an agency, marketing is everyone’s job, from the web designer downstairs to the AE in the corner office. Their collective years of experience can tally in the hundreds. And they spend all day mixing it up with other ad pros to collaborate and provide more valuable critique.
The new media. Without an agency, in-house marketing departments face the danger of becoming institutionalized and missing out on new media opportunities. Your agency’s job is to keep up with the latest trends that can propel your brand forward.
The measurement. Above all, CEOs are looking for ROI – proof that this advertising thing really works. Your agency should provide reports on campaign effectiveness using dashboards, web analytics and other measurement tools so your marketing department can quantify ROI for management.
Why in-house staffing is smart:
The cost. Advertising is all about ROI…and that includes the cost of an agency vs. hiring an in-house department. While investing in an agency is a smart strategy, for some businesses it’s also smart to have a lean and agile internal staff for projects.
The barn burner. In the course of business, things move fast. Many agencies may not offer the quick turnaround needed on certain projects where an in-house can deliver.
The buy-in. Creating advertising in-house helps build up your team and generate buy-in on marketing projects almost immediately. If your team is a part of the creative process, they are more likely to fight for the work and take greater stake in its success.
The control. Companies that employ their own design team have complete creative control on projects from start to finish. This can be both empowering and limiting, as it might result in a narrower pool of creative options than what an agency might provide.
We can all just get along.
Choosing an in-house or agency depends on your company’s size, budget and overall goals. For many businesses, their ad agency is their competitive edge. But one thing is clear: agencies and in-houses can definitely co-exist.
- Have your agency create a sound strategy and position to base all your marketing initiatives on. That way, your in-house can be the voice of the brand while your agency pushes that message to new levels.
- Communicate and collaborate. Let the agency into your inner circle to learn your function, just as your agency should let your in-house staff in on creative collaboration, trends and new media.
- Enter the process with an open mind. You know more about your business than anyone, but keep in mind the same goes for your agency and their business – advertising.
- Become partners instead of superiors and subordinates. If everyone feels they’re on equal footing, you can avoid the fear or mistrust that hampers relationships…and good creative.